Manage your Geckoboard credentials

There are two ways to reset your Geckoboard password:

If you're not sure which email address you used to sign up for Geckoboard, we can help you recover your account.

Reset your password

If you’ve forgotten your password, you can easily reset it at any time. To reset your password, follow these steps:

  1. Visit https://app.geckoboard.com/login.login to your geckoboard account
  2. Below the Password field, click Forgot your password?
  3. On the next page, enter your Email address. Make sure it's the same one you used to sign up for Geckoboard!how to reset your geckoboard password
  4. Click Send reset instructions.
  5. Check your email inbox for a new message from Geckoboard.
  6. In the password reset email, click Reset Your Password. Enter your new password twice to confirm. Your password must be at least 6 characters long. Then click Change Password.

    Get help

    If you don't have access to the email associated with your account, get in touch.

Change your password

If you know your Geckoboard password, but want to change it to something else, follow these steps:

  1. Log in to your Geckoboard account.
  2. Click on your initials in the top right hand corner.login to your geckoboard account
  3. From the drop-down, select Account. This will open up the Account details screen.account details screen
  4. Beside Password, click Change password.
  5. Enter your new password twice to confirm. Your password must be at least 6 characters long. Then click Save password.

Recover your account

If you aren't sure what email address you used to sign up for Geckoboard and need help recovering your account, we can assist further following a quick security check.

To get the process started, please compile the required information listed below. Then, send the request to support@geckoboard.com

  • The name of the account owner.
  • The name of the organization.
  • The last four digits of the credit card number on file. 
  • The billing address of the credit card on file. 
  • The monthly or annual subscription amount.
  • A copy of a past invoice.

Tip

If you need to transfer the ownership of an existing account, please see this guide for more details.

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