Changing Geckoboard account ownership

There are two main options for transferring ownership of your Geckoboard account.

If the current owner is available

The easiest way to transfer ownership of a Geckoboard account is for the existing owner to promote an existing Admin or View-only user to Owner.

If the new Owner isn't yet a user on the Geckoboard account, the Owner can easily add them first before promoting them to an Owner.

If there aren't enough users in the account to make a clean transference, the current Owner can change their email address to the new Owner's email address and reset the password by typing in the new Owner's email address at

If the current owner is no longer with your company or not available

If the current Owner is no longer available, we can change ownership of the account for you following a quick security check. 

To get the process started, please compile the required information listed below, into a PDF document and have this request signed by a manager at your organization. Then, send the request to

Important note

This request must be sent from an email address using your company's domain.

  • The company name.
  • The name and email address of the previous account owner.
  • The name and email address of the new account owner.
  • The last four digits of the credit card number on file. 
  • The billing address of the credit card on file. 
  • Authorization to access the Geckoboard account to complete ownership transfer.
  • Signature of a manager at your organization.


We have a PDF template available for your convenience.

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