This widget is no longer supported

This article explains why you see the "no longer supported" message when you view a widget's configuration.

In short, if from the "Add widget" page you still see your integration or widget listed, this means a new version is available, and by default any new widgets you add will use the new version.

If, however, you don't see the widget or integration listed, this means that we have deprecated it. Below is an explanation about why this has happened.

We integrate dozens of Apps via their APIs, but these services (just like Geckoboard) are constantly evolving.

To keep improving and adding new features (Apps') APIs develop gradually, new versions are added and old ones are deprecated. Most times, when that happens no action is required as we closely follow these developments to ensure a seamless migration. Unfortunately, this isn't always possible. When major and/or drastic changes to these services are introduced we are sometimes forced to stop supporting an integration.

Unsupported integrations are simply removed for users who never created widgets with them, but left available for users who created widgets earlier. 

Depending on the reason we withdraw support from an integration, that is the type and scope of changes to the service's API, we are sometimes able to adapt to meet the changes thereby creating an entirely new integration. 

Some other times, unfortunately, adapting is out of our control (i.e. when limitations that aren't compatible with Geckoboard are introduced).

We try our utmost to keep unsupported widgets operational for their existing users, but if you ever see the alert on your widget's setup page, we encourage you to check our list of supported integrations on and find out whether a new version is available to you.

If your widget's integration is listed, that means there is a new integration for it. New integrations are made available to customers automatically. When you add a new widget, it will use the most recent version of its integration. Widgets created earlier however could stop working (for example, if they are using a deprecated version of an API) so we suggest that you replace it with a new one. In other words, we recommend adding and configuring a new widget like the one displaying the alert from scratch and finally removing the one with the warning message.

Unfortunately, if your widget's integration is no longer listed it means that your widget's integration is no longer available. While there's no need to report errors about unsupported widgets/integrations, be assured that we are on top of the situation and taking necessary steps to reintroduce popular integrations.

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