At times, a dashboard may fail to load and you'll get an error message and screen which looks like this:
IMPORTANT: This is more likely to occur on low powered devices. Unfortunately, there might not be a fix if you are using one of these discouraged devices (other than using a device that fulfills our minimum requirements). If that isn't your case, please try the solution below.
- While on the dashboard, perform a "hard" refresh a couple of times. A hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page.
You can find the steps to perform a hard refresh for your particular browser here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/
- If that doesn't resolve the problem, you'll need to fully clear your browser's cache.
Here's a useful guide on how you can do that for your particular browser: https://kb.iu.edu/d/ahic
The second step almost always fixes the issue. If the issue still persists, please get in touch and we'll look into it right away.