"Geckoboard failed to start. Please refresh the page to try again". How can I fix this?

At times, a dashboard may fail to load and you'll get the following error message:

Geckoboard failed to start. Please refresh the page to try again.

Important note

This is more likely to occur on low powered devices. Unfortunately, there might not be a solution other than using a device that fulfills our minimum requirements).

Steps to ressolve the failure to start issue

Follow these steps to ressolve this issue:

  1. While on the dashboard, perform a "hard" refresh a couple of times.

    What's a hard refresh?

    A hard refresh is a way of clearing the browser’s cache for a specific page. It forces it to load the most recent version of a page.

    Find out how to perform a hard refresh for your particular browser.

  2. If that doesn't resolve the issue, you'll need to fully clear your browser's cache.

Get help

If the issue still persists, please get in touch and we'll look into it right away.

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