"Geckoboard failed to start. Please refresh the page to try again". How can I fix this?

At times, a dashboard may fail to load and you'll get an error message and screen which looks like this: 

Geckoboard_failed_to_start.png

 
IMPORTANT: This is more likely to occur on low powered devices. Unfortunately, there might not be a fix if you are using one of these discouraged devices (other than using a device that fulfills our minimum requirements). If that isn't your case, please try the solution below.

 

Solution

 

  1. While on the dashboard, perform a "hard" refresh a couple of times. A hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page.

    You can find the steps to perform a hard refresh for your particular browser here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/

  2. If that doesn't resolve the problem, you'll need to fully clear your browser's cache.

    Here's a useful guide on how you can do that for your particular browser: https://kb.iu.edu/d/ahic


The second step almost always fixes the issue. If the issue still persists, please get in touch and we'll look into it right away. 


 

 

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