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This guide walks you through the various options available when customizing Intercom widgets.
Connection
If your plan allows, you can connect to multiple Intercom workspaces. To do this, open the Connection menu and click + Add connection.
Metric
The metric picker allows you to select any of the Intercom metrics Geckoboard supports. Hover over the info icon to learn about each metric.
Line charts, Column charts and Tables allow plotting a second comparison metric on the same widget. To do this, click + Compare metric.
Visualization
The visualization menu allows you to choose between plotting your data as:
Number
Gauge
Line chart
Column chart
Bar chart
Leaderboard
Table
The options available depends on how you've configured your widget. See our guide to choosing the right visualization for your data.
Grouping
If you want to group by a certain dimension you need to select a visualization that supports grouping:
Column chart (under Horizontal Axis)
Bar chart (Labels)
Leaderboard (Labels)
Table (Group by)
For example, you could try a Leaderboard configured to show the average Time to close by Teammate.
Split by
If you're creating a Line or Column chart and haven't chosen additional metrics to compare, you can Split by a chosen dimension.
For example, you could try splitting New conversations by Status to track today's queues.
Time
The time picker allows you to select timeframe for your data. You can also create a Custom period from the bottom of the select menu.
Compare to previous period
If you're creating a Number or Line chart, you can compare to a previous period.
For example, you could try comparing Today to the Same day last week.
Min/Max values
The Gauge visualization supports setting minimum and maximum values. If left blank, these values are automatically calculated.
Filter results
Filters allow you to dial in to the exact value you care about. Filter options available include:
Is: show only those values that the data is
Is not: show only those values that the data is not
For example, you could use filters to track the number of Conversations that have been Tagged.
Set a goal
On the Number, Line, Column and Bar charts visualizations it's possible to show your progress towards a chosen target by setting a goal.
Setting a Starting from value on Number visualizations enables you to set more meaningful goals.
Formatting
The Formatting menu allows you to overrule the automatically set number of decimal places used, or add additional information about the values on your widget. For more information, see our guide to using the data formatting options.