After adding a new Freshservice widget from your dashboard, give your connection a name to differentiate it from any accounts you add later on.

Next, enter your API key and Subdomain. These are required by Geckoboard to access your Freshservice account. You can create an API token by following the documentation. For the subdomain, enter the subdomain you use to connect to Freshservice. For example, mycompany if your Freshservice url is mycompany.freshservice.com.

Click on the Connect button to proceed to the widget configuration screen. For help with configuring your Freshservice widgets, see our guide to creating visualizations from datasets.