Geckoboard

Steps to connect directly to Aircall to access your data.

Connect your Aircall data to Geckoboard

Real-time metrics labelled 'Current' in their title or description may require upgrade to an Enterprise Plan.

Zendesk Chat widget message: 'You may need to upgrade your account'

Learn how the Acceptance Rate metric in Geckoboard is defined and calculated based on the raw data supplied by Zendesk.

How Geckoboard calculates Zendesk Chat's Acceptance Rate metric

Steps to connect directly to Dixa to access your data.

Connect your Dixa data to Geckoboard

Steps to connect directly to Freshdesk to access your data.

Connect your Freshdesk data to Geckoboard

Learn how to adjust presentation options and filter your Freshdesk data to create easy-to-understand visualizations.

Customize Freshdesk widgets

How Freshdesk metrics are defined based on the raw data Freshdesk give us.

How Geckoboard calculates Freshdesk metrics

Steps to connect directly to Freshservice to access your data.

Connect your Freshservice data to Geckoboard

Steps to connect directly to Gorgias to access your data.

Connect your Gorgias data to Geckoboard

Steps to connect directly to Help Scout to access your data.

Connect your Help Scout data to Geckoboard

Connect your Intercom data to Geckoboard

Learn how to adjust presentation options and filter your Intercom data to create easy-to-understand visualizations.

Customize Intercom widgets

If your data import has failed you may need to upgrade to a paid Intercom plan.

Troubleshoot Intercom connections

Learn why you might be seeing different numbers in Intercom than on your Geckoboard widgets.

Data discrepancies between Intercom and Geckoboard

Steps to connect directly to Klaus to access your data.

Connect your Klaus data to Geckoboard

Steps to connect directly to Ring central to access your data.

Connect your Ring central data to Geckoboard

Steps to connect directly to SatisMeter to access your data.

Connect your SatisMeter data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Chat data to create easy-to-understand visualizations.

Customize Zendesk Chat widgets

Connect your Zendesk Chat data to Geckoboard

Steps to connect directly to Zendesk to access your data.

Connect your Zendesk Support data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Support data to create easy-to-understand visualizations.

Customize Zendesk Support widgets

Refine your ticket data by only including data based on specific ticket fields.

Filter Zendesk Support ticket data by custom fields

Learn how to build FCR visualizations by creating two triggers in your Zendesk account.

Display First Contact Resolution metrics for Zendesk widgets

Learn how to create a number widget that aggregates Zendesk ticket-related metrics.

Aggregate ticket related Zendesk metrics

Learn why you might be hitting Zendesk's API rate limit and how to help prevent it.

Trouble exceeding Zendesk's API request limit

Learn how Zendesk Support metrics in Geckoboard are defined and calculated based on the raw data supplied by Zendesk.

How Geckoboard calculates your Zendesk Support metrics

Learn why you might be seeing different numbers in Zendesk Explore than on your Geckoboard widgets.

Data discrepancies between Zendesk Explore and Geckoboard

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.