Geckoboard

Connect your CallOne data to Geckoboard

Customer support data sources

Why you should connect Aircall to Geckoboard and the steps to get it done

Connect your Aircall data to Geckoboard

Assigning phone numbers for 
the Aircall integration

Use the Aircall data source to visualize live data from calls, Aircall users and more.

Best practices for customizing your Aircall dashboard

Aircall

Steps to connect directly to Dixa to access your data.

Connect your Dixa data to Geckoboard

Dixa

Steps to connect directly to Freshdesk to access your data.

Connect your Freshdesk data to Geckoboard

Learn how to adjust presentation options and filter your Freshdesk data to create easy-to-understand visualizations.

Customize Freshdesk widgets

How Freshdesk metrics are defined based on the raw data Freshdesk give us.

How Geckoboard calculates Freshdesk metrics

Freshdesk

Steps to connect directly to Freshservice to access your data.

Connect your Freshservice data to Geckoboard

Freshservice

Steps to connect directly to Gorgias to access your data.

Connect your Gorgias data to Geckoboard

Gorgias

Steps to connect directly to Help Scout to access your data.

Connect your Help Scout data to Geckoboard

Help Scout

Learn how to connect to Intercom and begin visualizing your data.

Connect your Intercom data to Geckoboard

Learn how to adjust presentation options and filter your Intercom data to create easy-to-understand visualizations.

Customize Intercom widgets

Learn why you might be seeing different numbers in Intercom than on your Geckoboard widgets.

Data discrepancies between Intercom and Geckoboard

Use the Intercom data source to visualize live conversations data, team members users and more.

Best practices for customizing your Intercom dashboard

Learn how to build a real-time Intercom dashboard.

How to build an Intercom dashboard

Intercom

Steps to connect directly to Ring central to access your data.

Connect your Ring central data to Geckoboard

Ring central

Steps to connect directly to Nicereply to add data from your survey responses to your dashboard.

Connect your Nicereply data to Geckoboard

Nicereply

Steps on how to connect your Chat account to Geckoboard.

Connect your Zendesk Chat data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Chat data to create easy-to-understand visualizations.

Customize Zendesk Chat widgets

Learn how the Acceptance Rate metric in Geckoboard is defined and calculated based on the raw data supplied by Zendesk.

How Geckoboard calculates Zendesk Chat's Acceptance Rate metric

Real-time metrics labelled 'Current' in their title or description may require upgrade to an Enterprise Plan.

Zendesk Chat widget message: 'You may need to upgrade your account'

Learn why you might be seeing different numbers in Zendesk Chat than on your Geckoboard widgets.

Data discrepancies between Zendesk Chat and Geckoboard

Zendesk Chat

Track Zendesk Support, Chat, Talk, and Agent Status metrics in real time.

How to build a Zendesk dashboard

Learn about best practices for displaying your Zendesk Support, Messaging, Chat, Talk, Sell, and Agent Status data.

Top tips for Geckoboard-Zendesk power users

Steps on how to connect your Support account to Geckoboard.

Connect your Zendesk Support data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Support data to create easy-to-understand visualizations.

Customize Zendesk Support widgets

Learn how your metrics are defined or calculated.

How Geckoboard defines and calculates your Zendesk Support metrics

Zendesk Messaging metrics are available within the Zendesk Support data source.

Display Zendesk Messaging metrics in Geckoboard

Learn how to build First Contact Resolution or FCR visualizations by with Triggers.

Display First Contact Resolution metrics for Zendesk widgets

Workaround for Zendesk Support that uses triggers to detect the status change and adds a tag.

Track Zendesk Support tickets with custom statuses using triggers

Learn how to create a number widget that aggregates Zendesk ticket-related metrics.

Aggregate ticket related Zendesk metrics

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.

How to filter using the 'received at' condition in Geckoboard

Learn why you might be seeing different numbers in Zendesk Explore than on your Geckoboard widgets.

Data discrepancies between Zendesk Explore and Geckoboard

Learn why you might be hitting Zendesk's API rate limit and how to help prevent it.

Exceeding Zendesk's API request limit

When a connection to Zendesk is made and to be able to create key support metrics the following data is processed

Data processed by the Zendesk integrations

Learn how to track, monitor, and display time tracking metrics in Geckoboard.

Display data from the Zendesk Time Tracking app in Geckoboard

Get alerted if tickets ever get caught in back-and-forths.

Get alerted if a customer ever waits too long for a reply

Zendesk Support

Steps on how to connect your Talk account to Geckoboard.

Connect your Zendesk Talk data to Geckoboard

Learn how Answer and Abandonment rates are calculated in Geckoboard.

How Geckoboard calculates Answer and Abandonment rates in Zendesk Talk

Zendesk Talk

Learn how to connect your QA data (formerly Klaus) to display it on your dashboard.

Connect your Zendesk QA data to Geckoboard

Zendesk QA

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Find answers and get help from Intercom Support and Community Experts

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