Geckoboard

Connect your CallOne data to Geckoboard

Customer support data sources

Why you should connect Aircall to Geckoboard and the steps to get it done

Connect your Aircall data to Geckoboard

Assigning phone numbers for 
the Aircall integration

Use the Aircall data source to visualize live data from calls, Aircall users and more.

Best practices for customizing your Aircall dashboard

Aircall

Steps to connect directly to Dixa to access your data.

Connect your Dixa data to Geckoboard

Dixa

Steps to connect directly to Freshdesk to access your data.

Connect your Freshdesk data to Geckoboard

Learn how to adjust presentation options and filter your Freshdesk data to create easy-to-understand visualizations.

Customize Freshdesk widgets

How Freshdesk metrics are defined based on the raw data Freshdesk give us.

How Geckoboard calculates Freshdesk metrics

Freshdesk

Steps to connect directly to Freshservice to access your data.

Connect your Freshservice data to Geckoboard

Freshservice

Steps to connect directly to Gorgias to access your data.

Connect your Gorgias data to Geckoboard

Gorgias

Steps to connect directly to Help Scout to access your data.

Connect your Help Scout data to Geckoboard

Help Scout

Learn how to connect to Intercom and begin visualizing your data.

Connect your Intercom data to Geckoboard

Learn how to adjust presentation options and filter your Intercom data to create easy-to-understand visualizations.

Customize Intercom widgets

Learn why you might be seeing different numbers in Intercom than on your Geckoboard widgets.

Data discrepancies between Intercom and Geckoboard

Use the Intercom data source to visualize live conversations data, team members users and more.

Best practices for customizing your Intercom dashboard

Learn how to build a real-time Intercom dashboard.

How to build an Intercom dashboard

Intercom

Learn how to connect to RingCentral and begin visualizing your data.

Connect your RingCentral data to Geckoboard

RingCentral

Steps to connect directly to Nicereply to add data from your survey responses to your dashboard.

Connect your Nicereply data to Geckoboard

Nicereply

Steps on how to connect your Chat account to Geckoboard.

Connect your Zendesk Chat data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Chat data to create easy-to-understand visualizations.

Customize Zendesk Chat widgets

Learn how the Acceptance Rate metric in Geckoboard is defined and calculated based on the raw data supplied by Zendesk.

How Geckoboard calculates Zendesk Chat's Acceptance Rate metric

Real-time metrics labelled 'Current' in their title or description may require upgrade to an Enterprise Plan.

Zendesk Chat widget message: 'You may need to upgrade your account'

Learn why you might be seeing different numbers in Zendesk Chat than on your Geckoboard widgets.

Data discrepancies between Zendesk Chat and Geckoboard

Zendesk Chat

Track Zendesk Support, Chat, Talk, and Agent Status metrics in real time.

How to build a Zendesk dashboard

Learn about best practices for displaying your Zendesk Support, Messaging, Chat, Talk, Sell, and Agent Status data.

Top tips for Geckoboard-Zendesk power users

Steps on how to connect your Zendesk Support account to Geckoboard to visualize your Support and Messaging data.

Connect your Zendesk Support data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Support data to create easy-to-understand visualizations.

Customize Zendesk Support widgets

Learn how your metrics are defined or calculated.

How Geckoboard defines and calculates your Zendesk Support metrics

Zendesk Messaging metrics are available within the Zendesk Support data source.

Display Zendesk Messaging metrics in Geckoboard

Learn how to build First Contact Resolution or FCR visualizations by with Triggers.

Display First Contact Resolution metrics for Zendesk widgets

Learn how to create a number widget that aggregates Zendesk ticket-related metrics.

Aggregate ticket related Zendesk metrics

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.

How to filter using the 'received at' condition in Geckoboard

Learn why you might be seeing different numbers in Zendesk Explore than on your Geckoboard widgets.

Data discrepancies between Zendesk Explore and Geckoboard

Learn why you might be hitting Zendesk's API rate limit and how to help prevent it.

Exceeding Zendesk's API request limit

When a connection to Zendesk is made and to be able to create key support metrics the following data is processed

Data processed by the Zendesk integrations

Learn how to track, monitor, and display time tracking metrics in Geckoboard.

Display data from the Zendesk Time Tracking app in Geckoboard

Learn how to proactively monitor and reduce excessive ticket replies to improve resolution times and customer satisfaction

Get alerted if tickets ever get caught in back-and-forths

Get alerted if a customer ever waits too long for a reply

Zendesk Support

Steps on how to connect your Talk account to Geckoboard.

Connect your Zendesk Talk data to Geckoboard

Learn how Answer and Abandonment rates are calculated in Geckoboard.

How Geckoboard calculates Answer and Abandonment rates in Zendesk Talk

Zendesk Talk

Learn how to connect your QA data (formerly Klaus) to display it on your dashboard.

Connect your Zendesk QA data to Geckoboard

Zendesk QA

System Status

Product updates

Developers

Legal

Academy

Footer

System status

Contact us

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.