This guide walks you through the various options available when customizing Freshdesk widgets.
If your plan allows, you can connect to multiple Freshdesk accounts. To do this, open the Connection menu and click Add connection.
The metric picker allows you to select any of the Freshdesk metrics Geckoboard supports.
Line charts, Column charts and Tables allow plotting a second metric on the same widget. To do this, click Add second metric.
For example, you could try use add a second metric to show Resolved tickets data alongside Received tickets.
The visualization picker allows you to choose between plotting your data as:
The options available depends on how you've configured your widget. See our guide to choosing the right visualization for your data.
If you want to group by a certain dimension you need to select a visualization that supports grouping:
Column chart (under Horizontal Axis)
Bar chart (Labels)
Table (Group by)
For example, you could try the Leaderboard visualization configured to show Resolved tickets by Assignee or Received tickets by Priority.
If you're creating a Line or Column chart and haven't chosen additional metrics to compare, you can Split by a chosen dimension.
For example, you could try splitting Ticket volume by Group (team or department).
The time picker allows you to select timeframe for your data. You can also create a Custom period from the bottom of the select menu.
Compare to previous period
If you're creating a Number or Line chart, you can compare to a previous period.
For example, you could try comparing Today to the Same day last week.
The Gauge visualization supports setting minimum and maximum values. If left blank, these values are automatically calculated.
Filters allow you to dial in to the exact value you care about. Filter options available include:
Is: show only those values that the data is
Is not: show only those values that the data is not
You could also use filters to show your CSAT by Agent or First reply time by Team as leaderboards.
Set a goal
On the Number, Line, Column and Bar charts visualizations it's possible to show your progress towards a chosen target by setting a goal.
Setting a Starting from value on Number visualizations enables you to set more meaningful goals.
The Formatting menu allows you to overrule the automatically set number of decimal places used, or add additional information about the values on your widget. For more information, see our guide to using the data formatting options.