Skip to main content
All CollectionsConnect to pre-built integrationsCustomer support data sourcesZendesk Chat
Zendesk Chat widget message: 'You may need to upgrade your account'
Zendesk Chat widget message: 'You may need to upgrade your account'

Real-time metrics labelled 'Current' in their title or description may require upgrade to an Enterprise Plan.

Updated over a week ago

If your Zendesk Chat widget displays 'Sorry, you don't have permission to access this data. You may need to upgrade your account in Zendesk Chat', this is likely because you're using a real-time metric with 'Current' in either its title or description.

These metrics are only available when you have access to their Real-Time API on their Enterprise plan.

Number widget displaying message that you don't have permission to access this data
Did this answer your question?