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How to filter using the 'received at' condition in Geckoboard
How to filter using the 'received at' condition in Geckoboard

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.

Updated over a year ago

In Zendesk Support, filtering using the 'received at' condition can be used to display the number of tickets received at different support addresses. This isn't supported as a filter option in Geckoboard.

One solution to achieve this in Geckoboard is to set up a Zendesk trigger that applies a custom tag when tickets are received a particular support address.

Create a Zendesk trigger that fires when a chat is received at a specified address
Create a custom tag for a trigger in Zendesk

Then, you'll be able to filter by this tag in your Geckoboard widget:

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