Geckoboard

Steps to connect directly to your Zendesk account to access your data in Geckoboard.

Connect your Zendesk Support data to Geckoboard

Learn how to adjust presentation options and filter your Zendesk Support data to create easy-to-understand visualizations.

Learn how Zendesk Support metrics in Geckoboard are defined and calculated based on the raw data supplied by Zendesk.

Refine your ticket data by only including data based on specific ticket fields.

Learn how to build FCR visualizations by creating two triggers in your Zendesk account.

Learn why you might be hitting Zendesk's API rate limit and how to help prevent it.

Learn how to create a number widget that aggregates Zendesk ticket-related metrics.

Learn why you might be seeing different numbers in Zendesk Explore than on your Geckoboard widgets.

Learn how to create a trigger in Zendesk that applies a custom tag when tickets are received at a specified support address.

Some Messaging metrics can be accessed using our Zendesk Support integration.

Workaround for Zendesk Support that uses triggers to detect the status change and adds a tag.

When a connection to Zendesk is made and to be able to create key support metrics the following data is processed

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Track the progress of all tickets related to your company.

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