Most support teams know this friction exists but can't measure it. And if you can't measure it, you can't fix it.
Here's how to make ticket back-and-forth visible and actionable with Geckoboard:
Create a number visualization that tracks replies per ticket using filters.
Add it to your dashboard, and it will show exactly which conversations are stuck in loops.
The real power comes from automated alerts. When reply counts hit your threshold, you get notified immediately. Instead of discovering prolonged conversations during weekly reviews, you can step in while there's still time to salvage the customer experience.
Teams using this approach report faster resolution times and higher satisfaction scores. More importantly, they spot patterns that help them prevent back-and-forth from happening in the first place.
Your customers don't want long email chains any more than you do. Make those friction points visible, and you can finally address them.