All supported metrics are available in this guide.
Depending on the specific metric you're interested in, there are types of Messaging data that can be displayed: messaging-specific queue activity metrics or ticket-specific data using the Channel is equal to the Native messaging filter option. Follow the steps below to get started.
Click the + Add widget button on your dashboard.
Search for Zendesk Support and select it.
Choose the Start from scratch option.
Follow the prompts to create the connection and begin importing your data.
You'll need your Zendesk subdomain and an account with admin-level permissions to create the connection.
Select the Messaging metric you want to display:
For queue activity metrics, open the Display field, then select Messaging and choose your preferred metric.
For ticket-specific metrics, select any of the other metrics in Zendesk Support, then apply a filter for Channel is Native messaging.
Make any other necessary changes to the configuration, then click Save.