You can access some Zendesk Messaging metrics using our Zendesk Support integration by applying the filter Channel Is Native messaging. All of the metrics listed in this guide are supported.

We don't yet support other real-time messaging metrics, but it's on our product roadmap. Let us know what specific Messaging metrics are essential to you.

Zendesk Messaging does not use the Zendesk Chat API. Therefore these metrics are not available in our Zendesk Chat integration.

Note: Even if you don't use Messaging, activating Agent Workspace will disable the previous generation Chat App in your Zendesk account.