All supported metrics are available in this guide.
Depending on the specific metric you're interested in, two types of Messaging data can be displayed: real-time queue monitoring metrics or channel performance metrics.
Follow the steps below to get started.
Click the + Add widget button on your dashboard.
Search for Zendesk Support and select it.
Choose the Start from scratch option.
Follow the prompts to create the connection and begin importing your data.
You'll need your Zendesk subdomain and an account with admin-level permissions to create the connection.
Select the Messaging metric you want to display:
For real-time queue monitoring metrics, open the Display field, then select Messaging and choose your preferred metric.
For channel performance metrics, select any of the other metrics in Zendesk Support, then apply a filter for Channel is Native messaging.
Make any other necessary changes to the configuration, then click Save.