Some Messaging metrics can be displayed using our Zendesk Support data source by applying the filter Channel Is Native messaging.
All supported metrics are available in this guide. We don't yet support other real-time messaging metrics, but it's on our product roadmap. Let us know what specific Messaging metrics are essential to you.
Messaging vs Chat
The previous generation of chat metrics was built on Zendesk Chat, a separate application. Today, the new Zendesk Messaging does not use the Zendesk Chat API, so these metrics are not available in our Zendesk Chat integration.
If Agent Workspace is enabled on your account, it will disable the previous-generation Chat App in your Zendesk account, even if you don't use Messaging.
The Zendesk Chat data source is available for users who do not have Messaging enabled and also do not have Agent Workspace enabled.