The Aircall, Shopify, and Zendesk Support data sources require Geckoboard to import, store and update your data in real time. Because processing large volumes of data uses additional resources on our systems, each plan includes a monthly data volume allowance for these integrations.

Data volume is measured by the number of new records created in the connected tool each month: calls in Aircall, tickets in Zendesk Support, and orders in Shopify.

On the Performance plan, you can increase your allowance with data volume add-ons. Each add-on provides an extra 10,000 tickets, calls or orders per month, and you can add as many as you need to cover your usage.

Prices are per add-on, per month.

Contact us to add data volume add-ons to your subscription.

An Account owner can view usage from the Plans and billing page. Find the Additional data volume label for your plan, then select the question mark icon to open a panel showing your current usage and pricing for additional volume.

Your dashboards will continue to update as usual. We'll continue to process your data beyond your allowance and get in touch to discuss the best option for your account, such as adding data volume add-ons or upgrading your plan.

Just reach out to our team, and we'll adjust your allowance to match.

If a one-off event, such as a wave of spam tickets or calls or a one-time data import, pushes you over your allowance, you won't need to change your plan. Let us know if you spot a spike like this, and we'll take it into account.