Geckoboard

Set up your account, learn about billing, and manage user access.

Your account

You can rename or set a company name for your Geckoboard account at any time.

Change your company details

The email address that you use for Geckoboard is where we’ll send password reset emails and other important communications.

Change your Geckoboard email address

If you cannot locate your saved password, it may be necessary to reset your password using our password reset process.

Change your Geckoboard password

Following a security check we can help you recover your account.

Recover your Geckoboard account

Generate an API key for use with our Datasets API.

Find your Geckoboard API key

OAuth and SAML-based SSO give you access to Geckoboard through an identity provider.

Single sign-on in Geckoboard

SAML-based single sign-on (SSO) gives you access to Geckoboard through Okta.

Configure Okta to use SSO in Geckoboard

SAML-based single sign-on (SSO) gives you access to Geckoboard through Azure.

Configure Microsoft Entra ID to use SSO in Geckoboard

Get updates on Geckoboard's uptime status

Tell us whether you want to receive marketing updates, promotions and messages.

Adjust your subscription to Geckoboard communications

Account management

Collection of articles designed to help you better understand and manage your organization's subscription plan and invoices

Guide to billing at Geckoboard

Learn more about data volume allowances and add-ons for accounts using large volumes of data.

Data volume allowances and add-ons

Update the billing details that appear on your invoices, and payment details, including credit or debit card details.

Update your billing details

Access your invoices from your Geckoboard account or receive them via email.

View your invoices

Depending on location, customers may be charged taxes when purchasing a paid plan.

Sales tax and VAT

Start your free trial and you'll be able to try out all of Geckoboard's paid features.

Try Geckoboard for 14 days

Make changes to your plan by logging in to Geckoboard and accessing your account settings.

Change your Geckoboard plan

Cancel or pause your Geckoboard subscription

Learn what the Plan features exceeded alert means and how to resolve it when you exceed your Geckoboard plan allowances.

Plan features exceeded alert

We offer discounted subscriptions to eligible organisations.

Apply for Geckoboard's nonprofit program

Billing and plans

Learn how to invite members to your account or provide limited access to specific dashboards.

Invite new members to your Geckoboard account

Transfer ownership of your Geckoboard account to another person.

Change account ownership

Include the networks or devices from which your shared dashboard can be accessed.

Restrict access to your dashboards by IP address

Learn more about roles and their associated permissions.

Roles and permissions in Geckoboard

Learn how to change member roles and permissions.

Manage roles for existing members

User access and permissions

Your data is our most critical asset. We protect it with robust security practices and rigorous compliance with regulations.

How Geckoboard protects your data

Details of how we work to ensure that all transactions, connections, and access is kept secure at all times.

Geckoboard security

Summary of how we support changes to EU data protection law.

EU data protection

IP allowlisting accepts incoming connections from Geckoboard IP addresses.

Geckoboard IP addresses to allow

Your input and feedback on our security is always appreciated.

Report a security vulnerability and responsible disclosure policies

Security

System Status

Product updates

Developers

Legal

Academy

Footer

System status

Contact us

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.