Geckoboard

Set up your account, learn about billing, and manage user access.

Your account

You can rename or set a company name for your Geckoboard account at any time.

Change your company details

The email address that you use for Geckoboard is where we’ll send password reset emails and other important communications.

Change your Geckoboard email address

If you cannot locate your saved password, it may be necessary to reset your password using our password reset process.

Change your Geckoboard password

Following a security check we can help you recover your account.

Recover your Geckoboard account

Generate an API key for use with our Datasets API.

Find your Geckoboard API key

OAuth and SAML-based single sign-on (SSO) gives you access to Geckoboard through an identity provider (IDP).

Single sign-on (SSO) in Geckoboard

SAML-based single sign-on (SSO) gives you access to Geckoboard through Okta.

Configure Okta to use SSO in Geckoboard

SAML-based single sign-on (SSO) gives you access to Geckoboard through Azure.

Configure Azure to use SSO in Geckoboard

Get updates on Geckoboard's uptime status

Tell us whether you want to receive marketing updates, promotions and messages.

Adjust your subscription to Geckoboard communications

Account management

Collection of articles designed to help you better understand and manage your organization's subscription plan and invoices

Guide to billing at Geckoboard

Learn more about additional charges when connecting certain data sources containing large amounts of data

High-volume data usage

Update the billing details that appear on your invoices, and payment details, including credit or debit card details.

Update your billing details

Access your invoices from your Geckoboard account or receive them via email.

View your invoices

Depending on location, customers may be charged taxes when purchasing a paid plan.

Sales tax and VAT

Start your free trial and you'll be able to try out all of Geckoboard's paid features.

Try Geckoboard for 14 days

Make changes to your plan by logging in to Geckoboard and accessing your account settings.

Change your Geckoboard plan

You're currently using Pro features that aren't included in your plan

Plan features exceeded explained

We offer discounted subscriptions to eligible organisations.

Apply for Geckoboard's nonprofit program

Billing and plans

How to add admins and view only members to your account.

Invite new people to your Geckoboard account

Account owners and admins can invite users to create a Geckoboard account to view certain dashboards.

Invite new people to access specific dashboards

Account owners can manage an account in every aspect.

Promote a user to account owner

Account owners and admins can remove users from your Geckoboard account.

Delete a user from your account

Transfer ownership of your Geckoboard account to another person.

Change account ownership

Revoking account ownership means the user will lose access to billing and user management.

Revoke account ownership

Include the networks or devices from which your shared dashboard can be accessed.

Restrict access to your dashboards by IP address

User access and permissions

Your data is our most critical asset. We protect it with robust security practices and rigorous compliance with regulations.

How Geckoboard protects your data

Details of how we work to ensure that all transactions, connections, and access is kept secure at all times.

Geckoboard security

Summary of how we support changes to EU data protection law.

EU data protection

IP allowlisting accepts incoming connections from Geckoboard IP addresses.

Geckoboard IP addresses to allow

Your input and feedback on our security is always appreciated.

Report a security vulnerability and responsible disclosure policies

Security

System Status

Product updates

Developers

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Contact us

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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