The Aircall, Shopify, and Zendesk Support data sources require Geckoboard to import, store, and update data in real-time. Processing large volumes of data, therefore, requires additional resources from our systems.

Each plan includes a data volume allowance, with higher-tier plans including more data as standard than lower-tier plans. On the Performance plan, you can increase your data volume allowance by contacting us to add an add-on to your subscription. The Essentials plan does not support data add-ons, so accounts that need higher allowance will need to upgrade.

Aircall data volume is measured by the total number of calls created each month.

Zendesk Support data volume is measured by the total number of tickets created each month.

Shopify data volume is measured by the total number of orders created each month.

To view usage, an Account owner can visit the Plans and billing page, then locate the Additional data volume label for your plan and select the question mark icon. This will open a modal that displays current usage and pricing for additional usage.

Don’t worry - we’ll continue to process data updates beyond your subscription’s data volume allowance and get in touch with you to discuss an upgrade.

Please reach out to our team to make changes to your data volume allowance.

If a one-off event causes you to exceed your data volume allowance, but we can see it’s due to a single spike, you won’t need to upgrade your plan.