If you aren't sure what email address you used to sign up for Geckoboard and need help recovering your account, we can assist further following a quick security check.

To get the process started, please compile the required information listed below. Then, send the request to support@geckoboard.com.

  • The name of the account owner.

  • The name of the organization.

  • The last four digits of the credit card number on file.

  • The billing address of the credit card on file.

  • The monthly or annual subscription amount.

  • A copy of a past invoice.

If you need to transfer the ownership of an existing account, please see this guide for more details.

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