Before you begin: If you're restricting access to your Zendesk account using IP restrictions, you must include these IPs to connect to Geckoboard.
Add a Zendesk Support widget to your dashboard, then select a preset from the list, or choose to Start from scratch.
In the connection panel, enter the subdomain of your Zendesk account. The subdomain can be found in your login details. For example, if you log in to Zendesk at
https://your-company-url.zendesk.com, your subdomain isyour-company-url.
Click Connect via Zendesk Support on the connection panel. You'll be asked to permit Geckoboard to access your account.
Geckoboard will now begin importing your data from Zendesk. We import 90 days of data by default, and the data continues to be stored thereafter. So, after a month, you'll have 120 days of data.
To connect a different Zendesk Support account to the one you've already connected to Geckoboard, read our article on connecting multiple accounts to data sources.