This is a Pro data source. If not available on your plan please upgrade or contact our support team.

Before you begin: If you're restricting access to your Zendesk account using IP restrictions, you'll need to include these IPs to connect to Geckoboard.

  1. After adding a new Zendesk Support widget from your dashboard, select a preset widget from the list, or choose to Build your own widget.

  2. In the connection panel, enter the subdomain of your Zendesk account. The subdomain can be found from your login details. For example, if you log in to Zendesk at, your subdomain is your-company-url.

    Enter your Zendesk company url into Geckoboard's connection panel
  3. Click Connect via Zendesk Support on the connection panel. You'll be asked to grant Geckoboard permission to access your account.

  4. Geckoboard will now begin importing your data from Zendesk. You only need to do it once (per new Zendesk connection) and it'll help speed up your experience.

To connect a different Zendesk Support account to the one you've already connected to Geckoboard, see connect multiple accounts to data sources.

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