Geckoboard

This is a Pro data source. If not available on your plan please upgrade or contact our support team.

Before you begin: If you're restricting access to your Zendesk account using <a href="https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-your-Zendesk-using-IP-restrictions-Enterprise-" rel="nofollow noopener noreferrer" target="_blank">IP restrictions</a>, you must include <a href="https://support.geckoboard.com/en/articles/6055721-geckoboard-ip-addresses-to-allow">these IPs</a> to connect to Geckoboard.

After adding a new Zendesk Support widget from your dashboard, select a preset widget from the list, or choose to Build your own widget.

In the connection panel, enter the subdomain of your Zendesk account. The subdomain can be found in your login details. For example, if you log in to Zendesk at <code>https://your-company-url.zendesk.com</code>, your subdomain is <code>your-company-url</code>.

Enter your Zendesk company url into Geckoboard's connection panel

Click Connect via Zendesk Support on the connection panel. You'll be asked to permit Geckoboard to access your account.

Geckoboard will now begin importing your data from Zendesk. We import 90 days of data by default, and the data continues to store from then on. So, after a month, you'll have 120 days of data.

1. After adding a new Zendesk Support widget from your dashboard, select a preset widget from the list, or choose to Build your own widget.
2. In the connection panel, enter the subdomain of your Zendesk account. The subdomain can be found in your login details. For example, if you log in to Zendesk at <code>https://your-company-url.zendesk.com</code>, your subdomain is <code>your-company-url</code>.
 Enter your Zendesk company url into Geckoboard's connection panel
3. Click Connect via Zendesk Support on the connection panel. You'll be asked to permit Geckoboard to access your account.
4. Geckoboard will now begin importing your data from Zendesk. We import 90 days of data by default, and the data continues to store from then on. So, after a month, you'll have 120 days of data.

To connect a different Zendesk Support account to the one you've already connected to Geckoboard, read our article on <a href="https://support.geckoboard.com/en/articles/6055635-connect-multiple-accounts-to-data-sources">connecting multiple accounts to data sources</a>.

Steps to connect directly to your Zendesk account to access your data in Geckoboard.