Troubleshoot the Mixpanel Integration

Common issues

My account details could not be authorized

If you cannot gain access to your Mixpanel account after filling in your API Key and Secret, make sure you have used the API key from Accounts, rather than the Token from your individual Project settings.

My Mixpanel widgets have stopped working

If you're on Mixpanel's Free or Startup plans, be aware that you have a data history limit. This means that any time ranges and comparison periods you set must be equal to, or less than, the following limits:

  • Free plan: 60 days
  • Startup plan: 12 months

I'm only seeing data from one Mixpanel event

We use the event names as unique identifiers for Mixpanel events. This means that if multiple events have the same name, they'll only be fetched once.

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