Break up your Zendesk data within the same chart

In this article we'll show you how to use our Zendesk Support data source to create a line chart widget that splits your data within the same chart.example of a line chart showing Zendesk data split over the same chart in Geckoboard

Create a ticket volume by department line chart

  1. Click Add widget, located in the top right of your dashboard.
  2. Search for Zendesk Support using the Search sources field.

    Alternatively, you can also scroll down the alphabetical list of integrations until you reach the Zendesk Support integration.
  3. Click on the Zendesk Support integration.
  4. From the list of preset visualizations we're going to select Ticket volume.
  5. Hover over your new widget on your dashboard and click the more options menu, then click Edit to bring up the widget configuration menu.
  6. Click Split by to break up your data by a chosen category.
  7. From the Split by section dropdown menu we're going to split by Group. It's also possible to split the data by custom fields from your Zendesk instance.select a time value you'd like to see data forselect a time value you'd like to see data for
  8. Change the timespan for the ticket data if you require anything different to Past 28 days. When you've finished configuring your widget, click outside of the menu to close it.select a time value you'd like to see data for
  9. Finally, hover over the widget and click the Ticket volume title to better describe the data now e.g. Ticket volume by department.
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