Interactive View - currently in beta - enables dashboard admins to get answers to the most common questions about your metrics: how they look over different time periods, how they’re changing over time, and how they vary across different properties.
Who has access to Interactive View?
Access Interactive View by clicking the 🔍 icon on supported widgets (not available on Table widgets or Feed widgets).
The insights you can glean using Interactive View will depend on the metrics you track on your dashboards. For inspiration, see 5 examples of Interactive View in action.
Source data view for Zendesk Support
Specific to Zendesk Support is the ability to open up a Source Data view for certain metrics, which lists the specific tickets that make up that metric.
Access Source Data by clicking the table icon.
Clicking a ticket in this view will also take you directly to the ticket in Zendesk in a new tab for further action.