Interactive View - currently in beta - enables dashboard admins to get answers to the most common questions about your metrics: how they look over different time periods, how they’re changing over time, and how they vary across different properties.
Who has access to Interactive View?
Available to all Admin / Account Owners.
Available on Zendesk Support, Intercom, Facebook Ads, Google Analytics 4, Google Search Console, Shopify and Stripe widgets, on all plans.
Not available on Share links.
Not available on our old-style dashboards (if you need to convert, contact us)
Access Interactive View by clicking the magnifying glass icon on supported widgets (not available on Table widgets or Feed widgets).
The sort of insights you can glean using Interactive View will depend on the metrics you’re keeping track of on your dashboards. For inspiration, see 5 examples of Interactive View in action.
Source data view for Zendesk Support
Specific to Zendesk Support is the ability to open up a Source Data view for certain metrics, which lists the specific tickets that make up that metric. Access Source Data by clicking the table icon.
Clicking a ticket in this view will also take you directly to the ticket in Zendesk in a new tab for further action.
