I'm seeing a 'Failed to render chart' error in Pingdom

If you're seeing a Failed to render chart error on a Trends widget, it's possible that you're using an unsupported visualization.failed to render chart

To check whether this is the case, follow these steps:

  1. Hover over the widget and click on the more options menu in the top right corner.
  2. Click the Edit option
  3. On the the widget's configuration page, look for a banner at the top that reads This widget is no longer supported.new version available message
  4. If you can see the banner and you're using a Trends widget that is no longer supported, you will need to create a new one.
  5. Click Add widget, located in the top right of your dashboard.
  6. Search for Pingdom using the Search sources field.

    Alternatively, you can also scroll down the alphabetical list of integrations until you reach the Pingdom integration.
  7. Select the Trends widget.
  8. When you've configured your widget, click Add widget.


    If you were previously combining Uptime and Response Time, you’ll need to create two separate visualizations (one for Uptime and one for Response Time). This is because Uptime is measured in percent whilst Response Time is measured in seconds and we've found it's difficult to understand a chart with different scales, especially, on TV dashboards.

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