Metrics powered by Custom fields from Zendesk or Custom properties from HubSpot are available on the Pro or Enterprise plan.
Custom fields are a popular way to store custom data in Zendesk. They can be used as part of a form so agents can update the content, or automatically be populated by triggers or integrations, such as the Time Tracking App.
Custom properties in Hubspot allow users to store and manage data specific to their business needs.
With Geckoboard's Pro or Enterprise level plan, you can build visualizations and display metrics using these powerful custom fields or custom properties to make your bespoke data visible and actionable.