Geckoboard

To bring more insights into your Zendesk Talk metrics, we offer total Answer rate and Abandonment rate calculations.

The <b>Answer rate</b> gives you a percentage of calls your business answered today and calculated as:

<code>1-(total calls abandoned in queue / total inbound calls)</code>

The <b>Abandonment rate</b> gives your a percentage of calls abandoned in the queue today and calculated as:

<code>total calls abandoned in queue / total inbound calls</code>

Learn how Answer and Abandonment rates are calculated in Geckoboard.

How Geckoboard calculates Answer and Abandonment rates in Zendesk Talk

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