Changing Geckoboard account ownership

There are two main options for transferring ownership of your Geckoboard account.

If the current owner is available

The easiest way to transfer ownership of a Geckoboard account is for the existing owner to promote an existing Admin or View-only user to Owner.

If the new Owner isn't yet a user on the Geckoboard account, the Owner can easily add them first before promoting them to an Owner.

If there aren't enough users in the account to make a clean transference, the current Owner can change their email address to the new Owner's email address and reset the password by typing in the new Owner's email address at https://app.geckoboard.com/password_resets.

If the current owner is no longer with your company or not available

If the current Owner is no longer available, we can change ownership of the account for you following a quick security check. 

To get the process started, please compile the required information listed below, into a PDF document and have this request signed by a manager at your organization. Then, send the request to support@geckoboard.com.

Important note

This request must be sent from an email address using your company's domain.

  • The name and email address of the previous account owner.
  • The name and email address of the new account owner.
  • The last four digits of the credit card number on file. 
  • The billing address of the credit card on file. 
  • Authorization to access the account to complete ownership transfer.

Tip

We have a PDF template available for your convenience.

Was this article helpful?

Awesome! 👍 Thanks so much for your feedback!

Sorry about that! Start a conversation now.

We're ready to help, 24 hours a day, 5 days a week

Get support
  • Fernanda Customer Success Avatar

    Megan

    USA
  • Hariharan Customer Success Avatar

    Hariharan

    India
  • Fernanda Customer Success Avatar

    Yasmin

    Spain
  • Luis Customer Success Avatar

    Luis

    UK
  • Richard Customer Success Avatar

    Richard

    UK
  • Fernanda Customer Success Avatar

    Fernanda

    Brazil
  • Heather Customer Success Avatar

    Heather

    USA