Changing Geckoboard account ownership

There are a few different options for transferring ownership of a Geckoboard account depending on your current situation or what you feel is easiest for you to achieve.

If the current Account owner is still available

The easiest way to transfer ownership of a Geckoboard account is for an Account owner to promote an existing Admin or View-only user to Account owner.

If the new Owner isn't yet an Organization member on the account, an Owner can easily add them first before promoting them to an Owner.

If there aren't enough users in the account to make a clean transference, the Account owner can change their email address to the new Owner's email address and reset the password by typing in the new Owner's email address at https://app.geckoboard.com/password_resets.

If the current Account owner is no longer available

If the current Account owner is no longer available, we can make the change for you following a quick security check. 

Please send in a written request to support@geckoboard.com including:

• The account name.
• The name and email address of the previous account owner.
• The name and email address of the new account owner.
• The last four digits of the credit card number on file.
• The billing address of the credit card on file.

Please include the above information in a letter on your company letterhead, signed by a manager at your organization.

If your company doesn't have a letterhead, please be sure to include your company's mailing address and phone number in the letter.

You'll need to attach an electronic copy of the letter to the ticket.

If you're having trouble accessing the account at all, but know an email address that it is associated with and have access to that email account, you can trigger a password reset email by going to https://app.geckoboard.com/password_resets.