I can't connect to my Instagram account

If you can't connect your Instagram account, it's likely that either:

  1. You're trying to connect a personal Instagram account to our new Instagram Business integration, or;
  2. that your business Instagram account isn't connected to a Facebook Page.

Please check to ensure you're connecting an Instagram business account, and that it's also connected to a Facebook Page associated with your business. Personal Instagram accounts are no longer supported by the API we're using.

Why are personal accounts no longer supported?

As of March 31st, Instagram are retiring the legacy API that our old Instagram integration uses, which means the integration will stop working. There are now two new Instagram APIs, one for getting data for personal Instagram accounts (Basic Display API) and one for getting data Business accounts (Graph API).

Unfortunately we're unable to repurpose our current integration that connects personal Instagram accounts for Graph API, so we've built a new integration that requires an Instagram business account that's also connected to a Facebook Page associated with your business.

Can I convert my personal Instagram account to a business account?

Yes. If you're using a personal Instagram solely for your business, you might want to consider converting your personal Instagram profile to a professional account.

Then follow these steps to connect your professional Instagram account to a Facebook Page associated with your business.

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