Trouble connecting to Salesforce

Steps to take if you're not able to connect your Salesforce account to Geckoboard.

Updated over a week ago

If you cannot connect your Salesforce account to Geckoboard, first check that you're using either Enterprise, Unlimited, Developer, or Performance editions of Salesforce (though we don't support custom domains or sandbox environments) and that API access is enabled.

If you still can't connect, check your Session Settings. If the option to lock sessions to the IP address from which they originated is checked, the connection will fail due to the fact that Geckoboard authenticates and then queries using a different set of IP addresses.

trouble connecting Salesforce to Geckoboard because of lock sessions to IP setting

Instead, set session settings to only Lock sessions to the domain in which they were first used.


If you're still having trouble connecting to your Salesforce account, get in touch.

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