Use filters to refine your Zendesk data

In this article we'll show you how to use our Zendesk Support data source to convert a preset number widget to a leaderboard and use filters to refine your data.examples of using alternative visualizations and filters to refine your Zendesk data in Geckoboard

Create a first reply time by department leaderboard

  1. Click Add widget, located in the top right of your dashboard.
  2. Search for Zendesk Support using the Search sources field.

    Alternatively, you can also scroll down the alphabetical list of integrations until you reach the Zendesk Support integration.
  3. Click on the Zendesk Support integration.
  4. From the list of preset visualizations we're going to select First reply time.
  5. Hover over your new widget on your dashboard and click the more options menu, then click Edit to bring up the widget configuration menu.
  6. We'll now switch the visualization type from Number to Leaderboard. This will automatically convert the visualization to a leaderboard displaying the top assignees by their average first reply time.widget visualization options
  7. Now we'll click Filter results to add a filter that only includes the average first reply times from a certain group.
  8. Use the dropdown menus to apply your filter. We're going to add Group is and choose a group from the list. Click Apply to create the filter.select a time value you'd like to see data forselect a time value you'd like to see data for
  9. Change the timespan for the ticket data if you require anything different to Past 7 days. When you've finished configuring your widget, click outside of the menu to close it.select a time value you'd like to see data for
  10. Finally, hover over the widget and click Add a title to describe the data e.g. First reply time by department.
Was this article helpful?

Awesome! 👍 Thanks so much for your feedback!

Sorry about that! Start a conversation now.

We're ready to help, 24 hours a day, 5 days a week

Get support
  • Fernanda Customer Success Avatar

    Megan

    USA
  • Hariharan Customer Success Avatar

    Hariharan

    India
  • Fernanda Customer Success Avatar

    Yasmin

    Spain
  • Luis Customer Success Avatar

    Luis

    UK
  • Richard Customer Success Avatar

    Richard

    UK
  • Fernanda Customer Success Avatar

    Fernanda

    Brazil
  • Heather Customer Success Avatar

    Heather

    USA