Below are the typical scenarios in which a 404 error could occur:
The account has been suspended: We recommend asking the account owner to access the app and ensure billing information is up to date and no payments are overdue.
The shared link has been deleted or regenerated: If you're accessing a dashboard through a shared link, we recommend checking with the person who sent you the link to find out what happened to it.
The connected screen has been removed: If you're accessing a dashboard through a TV screen, we recommend contacting the account owner to ensure the account is active and the dashboard accessible.
You're accessing a shared link from a restricted location/network: We recommend checking with the person who sent you the link to a shared dashboard restricted by IP address to find out what happened to it.
Confirm whether the specific dashboard has IP address restrictions.
Ensure the user’s IP address is added to the allowed IP range of the dashboard.
A service outage: You can check the status of the Geckoboard app on our status page.