If your Google Analytics 4 widgets display the error "An error occurred while talking to Google Analytics servers," there are a few reasons this can happen. Please follow the steps below to resolve this error.
1. Check your account permissions
Verify that the GA4 account connected to Geckoboard has the necessary permission level and modify them if needed. The required permission level is Viewer, Editor, or Administrator. Learn more about how to manage access and modify these permissions in this guide.
2. Check your GA4 properties
Check to see if the GA4 account you've connected to Geckoboard has the correct Property listed.
3. Re-authenticate your account
Check if Geckoboard is authorized to access the data in your GA4 account. Go to Google Analytics and log out of your account. Then, head to Geckoboard and add a new Google Analytics widget and a new connection to re-authenticate your account.
If your Google Analytics widgets still display this message or any other error after following those steps, please contact our support team.