Why am I getting a 404 error in Geckoboard?

What's a 404 error?

A 404 error is often returned when pages have been moved, deleted or more generally speaking are no longer available. The hosting server will typically generate a "404 Not Found" web page when a user attempts to follow a broken or dead link. 

Page_not_found.png

With Geckoboard you can share, access and display dashboards on TV screens, but if for any reason you no longer have access to those dashboards, you will land on a 404 page like the one above.

There are 4 typical scenarios in which this could happen:

  1. The account has been suspended. We recommend asking the account owner to access the app and ensure billing information is up to date and no payments are overdue. If you need further assistance, please get in touch  
  2. The shared link has been deleted or regenerated. If you are accessing a dashboard through a shared link, we recommend checking with the person that sent you the link to find out what happened to it. 
  3. The connected screen has been removed. If you are accessing a dashboard through a TV screen, we recommend contacting the account owner to ensure the account is active and the dashboard accessible. 
  4. You are accessing a shared link from a restricted location/network, we recommend checking with the person that sent you the link to find out what happened to it. 

Although unlikely, it's also possible that the 404 is related to a service outage. You can check the status of the Geckoboard app on our status page

Whatever the case, you can always get in touch and we can guide you through the right steps to regain access. 

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