Connect your Zendesk Chat data to Geckoboard

Before you begin, if you're restricting access to your Zendesk account using IP restrictions, you'll need to include these IPs to connect to Geckoboard.

  1. Add a new Zendesk Chat widget from your dashboard.
  2. Select a preset widget from the list, or choose to Build your own widget.
  3. Enter the subdomain of your Zendesk account. The subdomain can be found from your login details. For example, if you log in to Zendesk at https://mycompany.freshdesk.com, your subdomain is mycompany.
  4. Click Connect via Zendesk on the connection panel. You'll now be asked to log into your Freshdesk account, unless you're already logged in.
  5. Finally, you'll be asked to give Geckoboard permission to access your account.

To connect a different Zendesk Chat account to the one you've already connected to Geckoboard, see connect multiple accounts to data sources.

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